Legal conditions of sale
Delivery and returns
The shipping costs depend on each country, at the end of the purchase, you can see the costs for your specific location. Free shipping for larger purchases, minimum quantity depending on the country (see table below).
The items are elaborated in an exclusive and limited way for you by order, which is why the delivery times are: 15 working days base and then time of delivery, depending on the destination (see table below). If you would like to shorten the delivery time of a product made exclusively for you, entailing an increase in the price, contact a stylist at firstname.lastname@example.org or call + 34 933017619.
Returns are allowed within 7 working days after the delivery of the product, for the same product, if there is a defect, or for another size, if that is the issue. There are no refunds, only exchanges for another product, seeing that the products are made to order for you and thus it is an exclusive and limited distribution. Shipping costs borne by the buyer for returns. No returns of undergarments.
Steps to follow:
Send an email requesting the return (email@example.com) => specify which model/size you want to change it for
Send the product in question to the following address: MANUEL PARDO. Calle Pau Claris 156-1º, 08009 Barcelona. Landline +34 933017619 , e-mail: firstname.lastname@example.org => shipping costs are borne by the customer
Once we receive the returned product in the atelier, our quality department will check it and we will proceed to send you the new product.
When it comes to returns, it will be manufactured express so that once the shipment has been received, it will be between 3 -5 working days depending on the destination. For more information, see legal conditions of sale.
Spain, including Balearic Islands, Canary Islands, Ceuta and Melilla, and Portugal: for purchases above 599 euros
Germany, Austria, Belgium: for purchases above 609 euros
Bulgaria, Croatia: for purchases above 649 euros
Rest of the European Union: for purchases above 619 euros
Rest of the countries of the world: for purchases above 678 euros
Delivery times and shipping costs for lower purchases (See FAQ)
We offer the following payment methods to ensure that the purchase in the online store is convenient and secure:
• American Express
We use certified encryption technology to protect your data from unauthorised access by third parties. Your credit card and order details are transmitted encrypted, using 3D procedures and SSL (Secure Socket Layer).
All personal information is treated confidentially.
All the products have included the VAT or tax of each country, and customs duties if it were the case, there is no extra payment for the customer, our logistics company in each country is responsible for paying the expenses in the relevant customs, these costs are already included in each product.
In some countries, there may be changes in the aforementioned taxes or duties that may affect the prices of products, if you have purchased the product, that price is maintained, but we warn that they may be modified throughout the year due to changes in the legislation of each country (see list of these countries in FAQ).
If you want an invoice for your order, send an email to email@example.com with the order number and we will send it to the email you provide, there you can see the cost of the product and the taxes or duties added to it, which we have paid for you.