Perguntas Frequentes

Information about our collections

Our garments are made in the sartorial Atelier in Barcelona, everything is made in Spain.

We follow the philosophy of a slow fashion company and we promote sustainable fashion, which is to make high quality garments with the best materials: natural and with less impact on the environment.

Also, there is social responsibility with the human team who make the garments. There is pampering and care in our manufacture, by expert hands that provide the quality and positive energy in each garment they make, required for a day so special and the next days to come!

The sartorial aspect of the garments is seen in every detail: in the neckline of the waistcoat, in the tailored shoulders, in the inside of the trousers that can be taken out into a bigger size if weight increases … and many more details of traditional tailoring that we have invested into our Ceremony Men & Kids collections.

Versatile garments that can be used for a groom, for a guest, for communions, for parties and events … They are of multiple uses.

We work an exclusive distribution and the garments have limited editions. That is why we need those 15 working days, to manufacture it for you and put the pamper and care into a product that is ordered and not stored.

Since we work with natural fabrics such as linen, viscose and silk, we cannot stock any products, seeing that the materials are so noble. 

My account

  • I forgot my password: Simply click on “My Account” on the main page and then click on the “Remember Password” link, the details on how to get a new password will be sent to your email.
  • My information is incorrect: If you realise that your personal details are incorrect once you have completed the order process for your purchase, please write to our Customer Service team using the contact form on the website. Someone will contact you within 14 hours. Please be sure to include your original order reference number. You will be able to make changes online for future use.
  • Do I need to create an account to place an order? It is not necessary to create an account when ordering online but this will allow you to view your order history, manage your account and save delivery details.
  • What is the use of my personal information? We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways you want us to. When you make a purchase on our website, we make sure that all of your payment information data is protected, to prevent any type of fraud or mishandling of information before it is sent over the Internet. If you would like more information on how we protect your privacy and security please read the privacy policy on our website.

How do I contact customer service?

You may find the answer to your question on our FAQ page. If not, our customer service team will be happy to assist you.

Contact us by e-mail to info@manuel-pardo.com or by phone + 34 933017619.

Orders and shipping

How to place an order?

You can make purchases through our ONLINE SHOP.

Once you know which garments you want, the next step is to know your size.

We have created a simple system to know your size, follow the steps and data provided by that system (see size guide).

This way the size that you should buy will come out, if when we receive your order, since we also receive the data that you have placed, we see an error, we will contact you by phone.

Delivery times and costs

Express delivery available for certain destinations, see in order checkout.

COUNTRY TIME COST
GERMANY 3-4 DAYS

15,94 €

ANDORRA 24 HOURS

25,65 €

ANTIGUA AND BARBUDA 5 DAYS

59,51 €

FRENCH ANTILLES (MARTINICA + GUADALUPE) 5 DAYS

59,51 €

SAUDI ARABIA 72 HOURS

49,52 €

ARUBA 5 DAYS

59,51 €

AUSTRALIA 72 HOURS

59,51 €

AUSTRIA 3-4 DAYS

17,61 €

AZORES 10 DAYS

25,65 €

BAHAMAS 5 DAYS

59,51 €

BARBADOS 5 DAYS

59,51 €

BELGIUM 3-4 DAYS

15,94 €

BELICE 10 DAYS

59,51 €

BERMUDA 5 DAYS

59,51 €

BOLIVIA
BRAZIL
BULGARIA 24 HOURS

23,80 €

CANADA 48 HOURS

55,86 €

CANARY ISLANDS 24-48 HOURS

12,00 €

CEUTA AND MELILLA 24-48 HOURS

16,00 €

CYPRUS 24 HOURS

23,80 €

COLOMBIA 10 DAYS

59,51 €

SOUTH KOREA 72 HOURS

59,51 €

COSTA RICA 10 DAYS

59,51 €

CROATIA 24 HOURS

23,80 €

DENMARK 4-5 DAYS

18,46 €

DOMINICA 10 DAYS

59,51 €

UNITED ARAB EMIRATES 72 HOURS

49,52 €

SLOVAKIA 4-5 DAYS

18,46 €

SLOVENIA 4-5 DAYS

18,46 €

SPAIN AND PORTUGAL 24-48 HOURS

9,95 €

UNITED STATES 48 HOURS

55,86 €

ESTONIA 24 HOURS

23,80 €

FIJI 10 DAYS

59,51 €

FINLAND 24 HOURS

23,80 €

FRANCE 2-3 DAYS

15,94 €

GRANADA 10 DAYS

59,51 €

GREECE 24 HOURS

23,80 €

HAITI 10 DAYS

59,51 €

HONG KONG 72 HOURS

59,51 €

HUNGARY 4-6 DAYS

18,46 €

IRELAND 4-5 DAYS

17,61 €

ICELAND 5 DAYS

49,52 €

CAYMAN ISLANDS  5 DAYS

59,51 €

ISRAEL 72 HOURS

49,52 €

ITALY 3-4 DAYS

17,61 €

JAMAICA 10 DAYS

59,51 €

JAPAN 72 HOURS

59,51 €

KUWAIT 72 HOURS

49,52 €

LATVIA 24 HOURS

23,80 €

LIECHTENSTEIN 24 HOURS

49,52 €

LITHUANIA 24 HOURS

23,80 €

LUXEMBOURG 3-4 DAYS

15,94 €

MADAGASCAR 10 DAYS

68,86 €

MALDIVES 5 DAYS

59,51 €

MALTA 24 HOURS

23,80 €

MOROCCO 3-4 DAYS

49,52 €

MAURITIUS 10 DAYS

68,86 €

MAYOTTE 5 DAYS

68,86 €

MEXICO 10 DAYS

59,51 €

MONACO 24 HOURS

22,01 €

NICARAGUA
NORWAY 5 DAYS

49,52 €

NEW ZEALAND 10 DAYS

59,51 €

OMAN 72 HOURS

49,52 €

THE NETHERLANDS 3-4 DAYS

15,94 €

PANAMA 10 DAYS

59,51 €

PERU 10 DAYS

59,51 €

POLAND 4-6 DAYS

17,61 €

PUERTO RICO 10 DAYS

59,51 €

QATAR 72 HOURS

59,51 €

UNITED KINGDOM 3-4 DAYS

17,61 €

CZECH REPUBLIC 4-5 DAYS

17,61 €

DOMINICAN REPUBLIC 10 DAYS

59,51 €

REUNION 5 DAYS

68,86 €

ROMANIA 24 HOURS

23,80 €

SAINT KITTS AND NEVIS 10 DAYS

59,51 €

SAN MARINO 24 HOURS

49,52 €

SAINT VINCENT AND THE GRENADINES 10 DAYS

59,51 €

SAINT LUCIA 10 DAYS

59,51 €

SEYCHELLES 10 DAYS

68,86 €

SINGAPORE 72 HOURS

59,51 €

SWEDEN 24 HOURS

23,80 €

SWITZERLAND 24 HOURS

45,95 €

TRINIDAD AND TOBAGO 10 DAYS

59,51 €

TURKEY 48 HOURS

49,52 €

VATICAN CITY 24 HOURS

22,01 €

Free shipping

At Manuel Pardo, we offer free shipping for the following purchases:

  • Spain, including Balearic Islands, Canary Islands, Ceuta and Melilla, and Portugal: for purchases above 599 euros.
  • Germany, Austria, Belgium: for purchases above 609 euros.
  • Bulgaria, Croatia: for purchases above 649 euros.
  • Rest of the European Union: for purchases above 619 euros.
  • Rest of the countries of the world: for purchases above 678 euros.

How do I know the status of my order?

The day we send you your order, the logistics company will send you an sms or email telling you the day you will receive it, with your tracking link to see the status at all times.

If you prefer to change the delivery options, for example the date, you can do so easily on the website of the logistics company. 

On delivery day, you will be informed via sms or email of the 1 hour time slot in which you will receive your order. 

And if I am not at home on delivery day?

No problem, you can change your delivery preferences via the logistics company’s website.

Garments

How do I know my size? Size guide

We work an exclusive distribution and the garments have limited editions. Following the sustainable company philosophy, we make the garments to order for you.

To be sure, watch the video on how to measure garments, it’s simple and straightforward. The measurements are to be taken on the garments, not on the body. 

With these simple steps, you can be sure to pick the right size:

1 – Place a garment that is your size and fits correctly (shirt, trousers, waistcoat, jacket) on a flat surface (for example, a table) BUTTONED AND STRETCHED.

2 – Take these measurements:

  • Shirt: Shoulders, chest, shirt length, sleeves length, waist
  • Trousers: Waist, hips, outside leg, thigh
  • Waistcoat: Chest, shoulders, waistcoat length, waist
  • Jacket: Chest, shoulders, waist, jacket length, sleeves length
  • Shoes: Place your foot on a white paper, draw the contour of the foot and measure the entire length of the foot, between the longest edges. 

3 – Fill in the fields of the measurements taken, together with your data, and we will send you an email with the correct size based on the measurements you provide. Then you can finalise the purchase process. If you have any doubts, please contact our stylist by email at info@manuel-pardo.com.

4 – Once we have your order and the purchase is completed, delivery times are 15 working days as of order confirmation + shipping days depending on the country (see the table in frequently asked questions for delivery days per country).

Do you offer a modification service?

We are sorry to say that we do not offer a garment modification or rectification service.

Garment care

For shirts and trousers:

  • Machine wash max. 30ºc.
  • Do not tumble dry.
  • Do not use bleach.
  • Iron max. 110ºc.

For jackets and waistcoats:

  • Dry clean.
  • Dry cleaning with chemicals products P only.
  • Iron max. 110ºc.

Payments

How does the payment system work?

We offer the following payment methods to ensure that the purchases in the online store are convenient and secure:

  • VISA
  • MasterCard
  • American Express

We use a certified encryption technology to protect your data from unauthorised access by third parties. Your credit card and order details are transmitted encrypted, using 3D procedures and SSL (Secure Socket Layer). All personal information is treated confidentially.

All the products have included the VAT or tax of each country, and customs duties if it were the case, there is no extra payment for the customer, our logistics company in each country is responsible for paying the expenses in the relevant customs, these costs are already included in each product.

In some countries, there may be changes in the aforementioned taxes or duties that may affect the prices of products, if you have purchased the product, that price is maintained, but we warn that they may be modified throughout the year due to changes in the legislation of each country. These countries are: Argentina, Algeria, Bolivia, Brazil, Chile, China, Cuba, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Paraguay, South Africa, Suriname, Thailand, Uruguay and Venezuela. 

Invoice requests

If you want an invoice for your order, send an email to info@manuel-pardo.com with the order number and we will send it to the email you provide.

There you can see the cost of the product and the taxes or duties added to it, which we have paid for you.

Do I need to pay for customs or import duties?

VAT is included in the price for customers in the EU, therefore, you will not be responsible for any additional payment of customs duties or import duties on your shipment.

For other countries, the duties, customs and taxes are also covered, they are already included in the price of the products you purchase. Our logistics company takes care of all management and payments on our behalf.

You do not have to pay any extras, except in countries marked as “special”: Argentina, Algeria, Bolivia, Brazil, Chile, China, Cuba, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Paraguay, South Africa, Suriname, Thailand, Uruguay, Venezuela.

Can I return my order?

Yes, we allow returns in the two weeks following the receipt of the order, only for another product, the money is not returned.

Steps to follow:

  1. Send an email requesting the return (info@manuel-pardo.com) => specify which model/size you want to change it for
  2. Send the product in question to the following address:

MANUEL PARDO.

Calle Pau Claris 156-1º.

08009 Barcelona.

Landline +34 933017619 , e-mail: info@manuel-pardo.com

Shipping costs are borne by the customer 

Once we receive the returned product in the atelier, our quality department will check it and we will proceed to send you the new product.

Information about our collections

Our garments are made in the sartorial Atelier in Barcelona, everything is made in Spain.

We follow the philosophy of a slow fashion company and we promote sustainable fashion, which is to make high quality garments with the best materials: natural and with less impact on the environment.

Also, there is social responsibility with the human team who make the garments. There is pampering and care in our manufacture, by expert hands that provide the quality and positive energy in each garment they make, required for a day so special and the next days to come!

The sartorial aspect of the garments is seen in every detail: in the neckline of the waistcoat, in the tailored shoulders, in the inside of the trousers that can be taken out into a bigger size if weight increases … and many more details of traditional tailoring that we have invested into our Ceremony Men & Kids collections.

Versatile garments that can be used for a groom, for a guest, for communions, for parties and events … They are of multiple uses.

We work an exclusive distribution and the garments have limited editions. That is why we need those 15 working days, to manufacture it for you and put the pamper and care into a product that is ordered and not stored.

Since we work with natural fabrics such as linen, viscose and silk, we cannot stock any products, seeing that the materials are so noble.

My account

  • I forgot my password: Simply click on “My Account” on the main page and then click on the “Remember Password” link, the details on how to get a new password will be sent to your email.
  • My information is incorrect: If you realise that your personal details are incorrect once you have completed the order process for your purchase, please write to our Customer Service team using the contact form on the website. Someone will contact you within 14 hours. Please be sure to include your original order reference number. You will be able to make changes online for future use.
  • Do I need to create an account to place an order? It is not necessary to create an account when ordering online but this will allow you to view your order history, manage your account and save delivery details.
  • What is the use of my personal information? We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways you want us to. When you make a purchase on our website, we make sure that all of your payment information data is protected, to prevent any type of fraud or mishandling of information before it is sent over the Internet. If you would like more information on how we protect your privacy and security please read the privacy policy on our website.

How do I contact customer service?

You may find the answer to your question on our FAQ page. If not, our customer service team will be happy to assist you.

Contact us by e-mail to info@manuel-pardo.com or by phone + 34 933017619.

Orders and shipping

How to place an order?

You can make purchases through our ONLINE SHOP.

Once you know which garments you want, the next step is to know your size.

We have created a simple system to know your size, follow the steps and data provided by that system (see size guide).

This way the size that you should buy will come out, if when we receive your order, since we also receive the data that you have placed, we see an error, we will contact you by phone.

Delivery times and costs

Express delivery available for certain destinations, see in order checkout.

PAIS ENTREGA COSTE
ALEMANIA 3-4 DIAS

15,94 €

ANDORRA 24 HORAS

25,65 €

ANTIGUA Y BARBUDA 5 DIAS

59,51 €

ANTILLAS FRANCESAS (MARTINICA + GUADALUPE) 5 DIAS

59,51 €

ARABIA SAUDITA 72 HORAS

49,52 €

ARUBA 5 DIAS

59,51 €

AUSTRALIA 72 HORAS

59,51 €

AUSTRIA 3-4 DIAS

17,61 €

AZORES 10 DIAS

25,65 €

BAHAMAS 5 DIAS

59,51 €

BARBADOS 5 DIAS

59,51 €

BELGICA 3-4 DIAS

15,94 €

BELICE 10 DIAS

59,51 €

BERMUDA 5 DIAS

59,51 €

BOLIVIA
BRAZIL
BULGARIA 24 HORAS

23,80 €

CANADA 48 HORAS

55,86 €

CANARIAS 24-48 HORAS

12,00 €

CEUTA & MELILLA 24-48 HORAS

16,00 €

CHIPRE 24 HORAS

23,80 €

COLOMBIA 10 DIAS

59,51 €

COREA SUR 72 HORAS

59,51 €

COSTA RICA 10 DIAS

59,51 €

CROACIA 24 HORAS

23,80 €

DINAMARCA 4-5 DIAS

18,46 €

DOMINICA 10 DIAS

59,51 €

EMIRATOS ARABES 72 HORAS

49,52 €

ESLOVAQUIA 4-5 DIAS

18,46 €

ESLOVENIA 4-5 DIAS

18,46 €

ESPAÑA & PORTUGAL 24-48 HORAS

9,95 €

ESTADOS UNIDOS 48 HORAS

55,86 €

ESTONIA 24 HORAS

23,80 €

FIJI 10 DIAS

59,51 €

FINLANDIA 24 HORAS

23,80 €

FRANCIA 2-3 DIAS

15,94 €

GRANADA 10 DIAS

59,51 €

GRECIA 24 HORAS

23,80 €

HAITI 10 DIAS

59,51 €

HONG KONG 72 HORAS

59,51 €

HUNGRIA 4-6 DIAS

18,46 €

IRLANDA 4-5 DIAS

17,61 €

ISLANDIA 5 DIAS

49,52 €

ISLAS CAIMAN 5 DIAS

59,51 €

ISRAEL 72 HORAS

49,52 €

ITALIA 3-4 DIAS

17,61 €

JAMAICA 10 DIAS

59,51 €

JAPON 72 HORAS

59,51 €

KUWAIT 72 HORAS

49,52 €

LETONIA 24 HORAS

23,80 €

LIECHTENSTEIN 24 HORAS

49,52 €

LITUANIA 24 HORAS

23,80 €

LUXEMBURGO 3-4 DIAS

15,94 €

MADAGASCAR 10 DIAS

68,86 €

MALDIVAS 5 DIAS

59,51 €

MALTA 24 HORAS

23,80 €

MARRUECOS 3-4 DIAS

49,52 €

MAURICIO 10 DIAS

68,86 €

MAYOTTE 5 DIAS

68,86 €

MEXICO 10 DIAS

59,51 €

MONACO 24 HORAS

22,01 €

NICARAGUA
NORUEGA 5 DIAS

49,52 €

NUEVA ZELANDA 10 DIAS

59,51 €

OMAN 72 HORAS

49,52 €

PAISES BAJOS 3-4 DIAS

15,94 €

PANAMA 10 DIAS

59,51 €

PERU 10 DIAS

59,51 €

POLONIA 4-6 DIAS

17,61 €

PUERTO RICO 10 DIAS

59,51 €

QATAR 72 HORAS

59,51 €

REINO UNIDO 3-4 DIAS

17,61 €

REP. CHECA 4-5 DIAS

17,61 €

REPUBLICA DOMINICANA 10 DIAS

59,51 €

REUNION 5 DIAS

68,86 €

RUMANIA 24 HORAS

23,80 €

SAN CRISTOBAL Y NIEVES 10 DIAS

59,51 €

SAN MARINO 24 HORAS

49,52 €

SAN VICENTE Y LAS GRANADINAS 10 DIAS

59,51 €

SANTA LUCIA 10 DIAS

59,51 €

SEYCHELLES 10 DIAS

68,86 €

SINGAPUR 72 HORAS

59,51 €

SUECIA 24 HORAS

23,80 €

SUIZA 24 HORAS

45,95 €

TRINIDAD Y TOBAGO 10 DIAS

59,51 €

TURQUÍA 48 HORAS

49,52 €

VATICANO 24 HORAS

22,01 €

Free shipping

At Manuel Pardo, we offer free shipping for the following purchases:

  • Spain, including Balearic Islands, Canary Islands, Ceuta and Melilla, and Portugal: for purchases above 599 euros.
  • Germany, Austria, Belgium: for purchases above 609 euros.
  • Bulgaria, Croatia: for purchases above 649 euros.
  • Rest of the European Union: for purchases above 619 euros.
  • Rest of the countries of the world: for purchases above 678 euros.

How do I know the status of my order?

The day we send you your order, the logistics company will send you an sms or email telling you the day you will receive it, with your tracking link to see the status at all times.

If you prefer to change the delivery options, for example the date, you can do so easily on the website of the logistics company.

On delivery day, you will be informed via sms or email of the 1 hour time slot in which you will receive your order.

And if I am not home on delivery day?

No problem, you can change your delivery preferences via the logistics company’s website.

Garments

How do I know my size? Size guide

We work an exclusive distribution and the garments have limited editions. Following the sustainable company philosophy, we make the garments to order for you.

To be sure, watch the video on how to measure garments, it’s simple and straightforward. The measurements are to be taken on the garments, not on the body.

With these simple steps, you can be sure to pick the right size:

1 – Place a garment that is your size and fits correctly (shirt, trousers, waistcoat, jacket) on a flat surface (for example, a table) BUTTONED AND STRETCHED.

2 – Take these measurements:

  • Shirt: Shoulders, chest, shirt length, sleeves length, waist
  • Trousers: Waist, hips, outside leg, thigh
  • Waistcoat: Chest, shoulders, waistcoat length, waist
  • Jacket: Chest, shoulders, waist, jacket length, sleeves length
  • Shoes: Place your foot on a white paper, draw the contour of the foot and measure the entire length of the foot, between the longest edges.

3 – Fill in the fields of the measurements taken, together with your data, and we will send you an email with the correct size based on the measurements you provide. Then you can finalise the purchase process. If you have any doubts, please contact our stylist by email at info@manuel-pardo.com.

4 – Once we have your order and the purchase is completed, delivery times are 15 working days as of order confirmation + shipping days depending on the country (see the table in frequently asked questions for delivery days per country).

Do you offer a modification service?

We are sorry to say that we do not offer a garment modification or rectification service.

Garment care

For shirts and trousers:

  • Machine wash max. 30ºc.
  • Do not tumble dry.
  • Do not use bleach.
  • Iron max. 110ºc.

For jackets and waistcoats:

  • Dry clean.
  • Dry cleaning with chemicals products P only.
  • Iron max. 110ºc.

Payments

How does the payment system work?

We offer the following payment methods to ensure that the purchases in the online store are convenient and secure:

  • VISA
  • MasterCard
  • American Express

We use a certified encryption technology to protect your data from unauthorised access by third parties. Your credit card and order details are transmitted encrypted, using 3D procedures and SSL (Secure Socket Layer). All personal information is treated confidentially.

All the products have included the VAT or tax of each country, and customs duties if it were the case, there is no extra payment for the customer, our logistics company in each country is responsible for paying the expenses in the relevant customs, these costs are already included in each product.

In some countries, there may be changes in the aforementioned taxes or duties that may affect the prices of products, if you have purchased the product, that price is maintained, but we warn that they may be modified throughout the year due to changes in the legislation of each country. These countries are: Argentina, Algeria, Bolivia, Brazil, Chile, China, Cuba, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Paraguay, South Africa, Suriname, Thailand, Uruguay and Venezuela. 

Invoice requests

If you want an invoice for your order, send an email to info@manuel-pardo.com with the order number and we will send it to the email you provide.

There you can see the cost of the product and the taxes or duties added to it, which we have paid for you.

Do I need to pay for customs or import duties?

No.

VAT is included in the price for customers in the EU, therefore, you will not be responsible for any additional payment of customs duties or import duties on your shipment.

For other countries, the duties, customs and taxes are also covered, they are already included in the price of the products you purchase. Our logistics company takes care of all management and payments on our behalf.

You do not have to pay any extras, except in countries marked as “special”: Argentina, Algeria, Bolivia, Brazil, Chile, China, Cuba, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Paraguay, South Africa, Suriname, Thailand, Uruguay, Venezuela.

Can I return my order?

Yes, we allow returns in the two weeks following the receipt of the order, only for another product, the money is not returned.

Steps to follow:

  1. Send an email requesting the return (info@manuel-pardo.com) => specify which model/size you want to change it for
  2. Send the product in question to the following address:

MANUEL PARDO.

Calle Pau Claris 156-1º.

08009 Barcelona.

Landline +34 933017619 , e-mail: info@manuel-pardo.com

Shipping costs are borne by the customer

Once we receive the returned product in the atelier, our quality department will check it and we will proceed to send you the new product.